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Shipping and Returns

 

We are an Australian Business located in Victoria (postcode 3707).

All items are in stock, ready to be shipped.

QUICK FAQ

  • All orders are shipped via Australia Post.
  • Express Post is recommended for all orders to receive your order as quickly as possible.
  • Please note that express post is prioritised over standard post but next day delivery is not a guarantee

 

IN DETAIL - POSTAGE IN AUSTRALIA:

Australia Post Standard:

  • $9.95 Flat Rate
  • Includes tracking 
  • Dispatched within 1-2 business days 
  • From dispatch, delivery takes on average 2-7 business days
  • If in rural or remote areas, it may take longer.

Australia Post Express:

  • $14.95 Flat Rate
  • Includes tracking 
  • Dispatched within 1-2 business days (e.g. Order Mon - Sent Tuesday or Wednesday). 
  • From dispatch, delivery takes on average 1-3 business days
  • If outside express network and/or in rural or remote areas, it most likely will take longer
  • Next Day Delivery from dispatch is not a guarantee
  • Please note we endeavour to send express orders asap (same day when possible) but at times it can take 1-2 business days. 

While Express Post is prioritised by Australia Post, next day delivery is not a guarantee. Punk My Babe is located in Victoria and our postcode is 3707. You can estimate how long it will take your parcel to arrive via standard or express post by clicking here.

FREE delivery via Australia Post on orders over $120: 

  • Dispatched within 2 business days
  • From dispatch, delivery takes between 2-7 business days
  • If in rural or remote areas, it may take longer. 


SAFE DROP:

  •  If no one is available at the time of delivery, you will need to collect from your local post office within 7 business days. 
  • You are welcome to request “Safe Drop” via Australia Post should you require it.
  • Please note: Should you choose to have your parcel left in safe place, we are not liable for “missing mail” claims on these deliveries, we do not reimburse, refund or resend if you choose "safe drop" as an option. More details on Safe Drop can be found here: https://auspost.com.au/mypost/how-to/deliveries.html?about=safe-drop

 

RETURN TO SENDER:

  • Australia Post charge for Return to Sender mail (e.g. you return to sender, incorrect address, you do not collect your order and/or it is undeliverable). 
  • Domestic: Any orders returned to us this way will have the products refunded minus the Australia Post fee incurred - $10 and less postage paid ($9.95 standard, $14.95 express or $9.95 if the order was shipped with free promotional postage).

 

 

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IN DETAIL - INTERNATIONAL POSTAGE

We love our neighbours across the seas and provide trackable and quick shipping to many international locations. Postage charge increases according to the order's weight, and exact quotes are available on "Cart" or "Checkout" page. 

For details on delivery timeframes to international countriesplease check here. 

 

 

New Zealand - Sent with Tracking

FREE Shipping on all orders $149+ AUD

Regular Post starting from $12.50 AUD

Express Post up to 2kg - $15.95 AUD

 

Rest of the World - Sent with Tracking

Regular Post up to 200g - $14.95 AUD

Regular Post up to 500g - $19.95 AUD

Regular Post up to 1kg - $29.95 AUD

Regular Post up to 2kg - $39.95 AUD

Regular Post up to 5Kg - $89.95 AUD

 

Currently, Punk My Babe can ship to the following countries: Belgium, Canada, China, Denmark, France, Germany, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Singapore, Spain, Sweden, Switzerland, United Kingdom and the United States. 

 

IMPORT TAXES / DUTIES

  • Please note (if they apply), all import taxes, brokerage fees and duties are payable by the customer
  • These are determined by your govements and as such we are unable to estimate 
  • Please contact your country's custom department to find out if there are any fees
  • Punk My Babe does not cover these fees

 

RETURN TO SENDER:

 

  • Australia Post charge for Return to Sender mail (e.g. you return to sender, incorrect address, you do not collect your order and/or it is undeliverable). 
  • International: Any orders returned to us this way will have the products refunded minus the Australia Post fee incurred - $15 and less postage paid (said 'postage paid' differs according to country or said 'postage paid' if the order was shipped with free promotional postage).

 

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RETURNS AND REFUNDS

  • Punk My Babe makes buying online, fun, safe and risk free! If you're not 100% happy with your purchase, feel at ease knowing you can return your item for a refund with our 14 Day Money Back Guarantee!
  • Please check your items on arrival in the rare case of faults (especially if you are gifting or not using the clothing for a couple of months)

Return for a Refund/Credit Note

  • We're happy to refund or issue a credit note for any reason, no questions asked. 
  • The item/s must be unused, unworn and in original conditional with tags attached
  • Return postage is the buyer's responsibility
  • Refunds will be given less postage paid (see additional information regarding promotional shipping below - 'Free Post Over $120'). 

Return for an Exchange

  • If you'd like to exchange for a different size or item, please contact us to reserve your size.
  • All return postage charges are the responsibility of the buyer. 

Faulty Items

  • Mistakes can happen and we apologise in advance.
  • If it does please contact us and we will send an exact exchange and cover postage costs. 

IMPORTANT Sales and Promotions Information:

All sales on discounted items are final. These items cannot be returned for a refund. A credit note can be arranged. This does not void your consumer rights on faulty items.  

If returning an item that qualified for our Free Shipping over $120 promotion, and the remaining order you've kept drops below the value of $120, you will receive a refund for the item less postage ($9.95).