Shipping and Returns

 

All of our items are in stock and ready to be shipped! Punk My Babe ships daily so you get your order quickly. If you have any questions, please send a message - we respond quickly!

 

COVID-19 (updated 6th April, 2020)

Domestic: We are still shipping to all States and Territories within Australia. Australia Post remains fully operational. However, Australia Post has seen a significant increase in online shopping. Delays may occur with Standard and Express post. Next Day delivery via Express Post is not a guarantee. 

International: We are still shipping international deliveries but Australia Post is experiencing delivery delays due to the coronavirus COVID19. Estimated time is an additional week (NZ), 2-3 weeks (USA) or 4-6 weeks (Canada) on top of the normal delivery time-frame. Please be aware that delays are out of our control. We're advised that 'Express Post' is given priority over 'Standard Post' during this time. For further details on delivery delays to other international countries, please check here. 

 

Australian Shipping

At a glance: 

FREE delivery via Australia Post on orders over $99. (shipped within 2-4 business days)

Australia Post eParcel: $6.95 including tracking and signature on delivery (shipped within 2 business days)  

Australia Post eParcel Express: $11.95 including tracking and signature on delivery (shipped within 1 business day)

Priority Packing & Post via eParcel Express: $14.95 including tracking and signature on delivery (1 day). Your order will jump the order queue and have priority packing and shipping. Your order be shipped the SAME DAY if ordered before 11am (business days)

Australia Post via Express usually means orders are delivered next business day if you're within the Express Post Network. It covers 80% of Australian addresses. Places outside this network will receive the fastest possible delivery but it can take an extra day or more. Express post carries tracking and signature on delivery. Punk My Babe is located in Blue Mountains, NSW and our postcode is 2785.

You can find if your area is within Australia Post's Express Network here.

Regular mail comes with tracking and signature on delivery for your peace of mind however time-frames vary dependent on state, click the link above to find out estimated time-frames to your delivery address. 

Please Note:

  • Australia Post charge for Return to Sender mail (e.g. you do not collect your order and/or it is undeliverable). Any orders returned to us this way will have the products refunded, less postage paid (or $6.95 if order was shipped with free promotional postage) and the fee incurred of $10.
  • If you request a safe drop and waive the signature on delivery for assurance of mind (this comes free of charge), then you accept responsibility for any loss of articles.

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International Shipping

We love our neighbours across the seas and provide trackable and quick shipping to many international locations. Postage charge increases according to the order's weight, and exact quotes are available on "Cart" or "Checkout" page. 

 

New Zealand - Sent with Tracking

FREE Shipping on all orders $149+ AUD

Regular Post starting from $12.50 AUD

Express Post up to 2kg - $15.95 AUD

 

Rest of the World - Sent with Tracking

Regular Post up to 200g - $14.95 AUD

Regular Post up to 500g - $19.95 AUD

Regular Post up to 1kg - $29.95 AUD

Regular Post up to 2kg - $39.95 AUD

Regular Post up to 5Kg - $89.95 AUD

 

Currently, Punk My Babe can ship to the following countries: Belgium, Canada, China, Denmark, France, Germany, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Singapore, Spain, Sweden, Switzerland, United Kingdom and the United States. 

Please Note: that all import taxes, brokerage fees and duties are payable by the customer. Please contact your country's custom department to find out if there are any fees. Punk My Babe does not cover these fees. 

Please Note: Australia Post charge for Return to Sender mail (e.g. you do not collect your order and/or it is undeliverable). Any orders returned to us this way will have the products refunded, less postage paid and the fee incurred of $15.

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Punk My Babe makes buying online, fun, safe and risk free! If you're not 100% happy with your purchase, feel at ease knowing you can return your item for a refund with our 14 Day Money Back Guarantee!

Return for a Refund/Credit Note - We're happy to refund or issue a credit note for any reason, no questions asked. 

The item/s must be unused, unworn and in original conditional with tags attached. Return postage is the buyer's responsibility. Refunds will be given less postage paid (see additional information regarding promotional shipping below - 'Free Post Over $99'). 

Return for an Exchange - If you'd like to exchange for a different size or item, please contact us to reserve your size. All return postage charges are the responsibility of the buyer. 

In the rare case Punk My Babe has made a mistake or the item is faulty, please contact us and we will send an exact exchange and cover postage costs. 

IMPORTANT Sales and Promotions Information:

All sales on discounted items are final. These items cannot be returned for a refund. A credit note or exchange can be arranged. This does not void your consumer rights on faulty items.  

If returning an item that qualified for our Free Shipping over $99 promotion, and the remaining order you've kept drops below the value of $99, you will receive a refund for the item less postage ($6.95).  

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