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Shipping and Returns

 

All of our items are in stock and ready to be shipped! Punk My Babe ships daily so you get your order quickly. If you have any questions, please send a message - we respond quickly!

COVID-19 (October, 2020)

Domestic: 

  • Australia Post remains fully operational. However, there are increased border restrictions, reduced flights and increased OHS measures.
  • Standard delivery time-frame below but please expect that delays may occur with Standard and Express post Australia Wide. 
  • Express Post is prioritised by Australia Post and we strongly suggest selecting this service. 
  • We are shipping daily to get your orders in the system as soon as possible. 

Australia Post:

  • $8.99 including tracking 
  • Shipped within 1-2 business day
  • From shipment, delivery takes between 2-7 business days
  • If in rural or remote areas, it may take longer.

Australia Post Express:

  • $12.99 including tracking 
  • Shipped within 1 business day
  • From shipment, delivery takes between 1-3 business days
  • If outside express network and/or in rural or remote areas, it may take longer
  • Next Day Delivery is not a guarantee.

While Express Post is prioritised by Australia Post, next day delivery is not a guarantee. Punk My Babe is located in Victoria and our postcode is 3708. You can estimate how long it will take your parcel to arrive via standard or express post by clicking here.

FREE delivery via Australia Post on orders over $99: 

  • Shipped within 2-3 business days
  • From shipment, delivery takes between 2-7 business days
  • If in rural or remote areas, it may take longer.

Please Note:

  • Australia Post charge for Return to Sender mail (e.g. you return to sender, incorrect address, you do not collect your order and/or it is undeliverable). 
  • Any orders returned to us this way will have the products refunded minus the Australia Post fee incurred, $10 and less postage paid ($8.99 standard, $12.99 express or $8.99 if the order was shipped with free promotional postage).
  • If you request a safe drop and waive the signature on delivery for assurance of mind (this comes free of charge), then you accept responsibility for any loss of articles.

 

COVID-19 (updated 19th September, 2020)

International:

We are still shipping international deliveries but Australia Post is experiencing delivery delays due to the coronavirus COVID19. We're advised that 'Express Post' is given priority over 'Standard Post' during this time. Please be aware that delays are out of our control.

New Zealand: Postal services are delayed due to flight restrictions and backlog in the system (due to NZ restrictions being lifted). Express will get there faster. Some delay (up to 12 business days) may still occur. Auckland processing centre is experiencing high volume of parcels and additional delays for surrounding areas should be expected. 

USA: Due to flight cancellations, service is delayed: 10-25 business days (USA) 

For further details on delivery delays to other international countriesplease check here. 

 

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International Shipping

We love our neighbours across the seas and provide trackable and quick shipping to many international locations. Postage charge increases according to the order's weight, and exact quotes are available on "Cart" or "Checkout" page. 

 

New Zealand - Sent with Tracking

FREE Shipping on all orders $149+ AUD

Regular Post starting from $12.50 AUD

Express Post up to 2kg - $15.95 AUD

 

Rest of the World - Sent with Tracking

Regular Post up to 200g - $14.95 AUD

Regular Post up to 500g - $19.95 AUD

Regular Post up to 1kg - $29.95 AUD

Regular Post up to 2kg - $39.95 AUD

Regular Post up to 5Kg - $89.95 AUD

 

Currently, Punk My Babe can ship to the following countries: Belgium, Canada, China, Denmark, France, Germany, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Singapore, Spain, Sweden, Switzerland, United Kingdom and the United States. 

Please Note: that all import taxes, brokerage fees and duties are payable by the customer. Please contact your country's custom department to find out if there are any fees. Punk My Babe does not cover these fees. 

Please Note: Australia Post charge for Return to Sender mail (e.g. you do not collect your order, incorrect address, you return to sender and/or it is undeliverable). Any orders returned to us this way will have the products refunded, less international postage paid and the fee incurred of $15.

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Punk My Babe makes buying online, fun, safe and risk free! If you're not 100% happy with your purchase, feel at ease knowing you can return your item for a refund with our 14 Day Money Back Guarantee!

Return for a Refund/Credit Note - We're happy to refund or issue a credit note for any reason, no questions asked. 

The item/s must be unused, unworn and in original conditional with tags attached. Return postage is the buyer's responsibility. Refunds will be given less postage paid (see additional information regarding promotional shipping below - 'Free Post Over $99'). 

Return for an Exchange - If you'd like to exchange for a different size or item, please contact us to reserve your size. All return postage charges are the responsibility of the buyer. 

In the rare case Punk My Babe has made a mistake or the item is faulty, please contact us and we will send an exact exchange and cover postage costs. 

IMPORTANT Sales and Promotions Information:

All sales on discounted items are final. These items cannot be returned for a refund. A credit note or exchange can be arranged. This does not void your consumer rights on faulty items.  

If returning an item that qualified for our Free Shipping over $99 promotion, and the remaining order you've kept drops below the value of $99, you will receive a refund for the item less postage ($8.99).  

 

Please Note:

  • Australia Post charge for Return to Sender mail (e.g. you return to sender, incorrect address, you do not collect your order and/or it is undeliverable). 
  • Any orders returned to us this way will have the products refunded minus the Australia Post fee incurred, $10 and less postage paid ($8.99 standard, $12.99 express or $8.99 if the order was shipped with free promotional postage).
  • If you request a safe drop and waive the signature on delivery for assurance of mind (this comes free of charge), then you accept responsibility for any loss of articles.